Frequently Asked Questions
Everything you need to know about your next favorite pair of shoes.
How do I determine my correct shoe size?
We provide a comprehensive size guide on each product page that includes measurements in inches and centimeters. If you are between sizes, we generally recommend sizing up for boots and sizing down for leather loafers as they will stretch slightly over time.
What is your return policy for footwear?
We offer a 30-day return window for all unworn footwear in its original packaging. Please ensure you try on your shoes on a carpeted surface to avoid scuffing the soles, as damaged items cannot be accepted for a refund.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your order sooner. You will receive a tracking number via email as soon as your order leaves our warehouse.
Do you offer international shipping?
Yes, Evans Shoes ships to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated automatically during the checkout process.
How should I care for my leather shoes?
To extend the life of your shoes, we recommend using a cedar shoe tree to maintain shape and moisture balance. Clean regularly with a soft cloth and apply a high-quality leather conditioner every 3-6 months to prevent cracking.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay for eligible orders.